Dear customers, we have become aware of a fault affecting some Air Filter cartridges.
Problem The lid of the cartridge is warping and losing its seal with the cartridge body. Filter material is falling out through the gap, and air from the machine is not fully flowing through the filter, causing the machine to smell.
We 3D printed 2 batches of the Filters which used 2 different materials. One material, PLA+, seems to have not held up against this year's winter because some of our air filters in storage have warped without being used in a machine. The other materials, ABS, seems to be holding up just fine, but we are running some more tests to make sure.
Once we confirm that ABS does not have any issues, we will manufacture a batch, and then invite you by email to request a free replacement if you need one
Apologies for the inconvenience, and thank you for your understanding