Hi. I've been using my composter since October last year but am not happy with the fact that the plastic insert in the lid is lifting so I have to put something heavy to keep it down plus the button to open the lid is stuck down and I cannot open the lid any more. Please help!!!!
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Hi There, may you please try and spray some q20 on the button to open the lid.
Editing post as I cannot comment on this thread anymore it seems. Unit was shipped to iCompost for repair, but their response was that the unit lid and wiring is an integrated setup and cannot be repaired. Considering the unit is 13months old(just out of warranty) I am very disappointed. There is clearly a design flaw with the lid. I am out of pocket R6k with no way to repair. Having been a huge fan of the product, I can't recommend this brand to anyone anymore.
I am experiencing the same problem with the plastic inside the lid and the lid getting stuck. In addition, I noticed the screws inside the lid are rusting. These should have been stainless steel. I'm worried about the quality of the product which was purchased in April last year. Please support on how this will be fixed.
Picture of my lid!
Lid lifting is getting worse by the day! How can this happen if this is a brand new unit? Please do something!!!
I cannot believe this!!! I've had my composter back having been fixed and the button on top which opens the lid has gotten stuck again not to mention I have the same issue with the plastic top of the lid coming unstuck and lifting!!! Please guys - you need to fix this!! I am sooo disappointed.
Despite many days of trying to fix my composter it still doesn't function. It is still under guarantee so I would like for it to be collected, fixed and returned to me at your cost as I cannot use it at all. Please advise further.
Hi Christine, we have sent you a message on Whatsapp to assist you as we need photos or videos of the lid problem then we can advise