Hi. I've been using my composter since October last year but am not happy with the fact that the plastic insert in the lid is lifting so I have to put something heavy to keep it down plus the button to open the lid is stuck down and I cannot open the lid any more. Please help!!!!
top of page
bottom of page
Editing post as I cannot comment on this thread anymore it seems. Unit was shipped to iCompost for repair, but their response was that the unit lid and wiring is an integrated setup and cannot be repaired. Considering the unit is 13months old(just out of warranty) I am very disappointed. There is clearly a design flaw with the lid. I am out of pocket R6k with no way to repair. Having been a huge fan of the product, I can't recommend this brand to anyone anymore.
I am experiencing the same problem with the plastic inside the lid and the lid getting stuck. In addition, I noticed the screws inside the lid are rusting. These should have been stainless steel. I'm worried about the quality of the product which was purchased in April last year. Please support on how this will be fixed.