For others looking to learn, this issue was solved...The customer just had to tap the Power button not hold it.

Apologies we don't seem to have a record of your purchase under this name...Could you send us a Whatsapp please? 0826735955

Hi Ankeekah, unfortuntely your video is not loading so we will contact you on Whatsapp so you can send it to us, then we'll diagnose what is happening

Hi Chantelle, we've sent you a message on Whatsapp so we can get a video of the lights that are beeping. We should be able to tell what's happening if we can see it

Hi Christine, that was a brand new unit so we are also surprised that the issue happened again. Could you send a video of the problem on Whatsapp please?

Unfortunately the iCompost is not designed for pet waste. It will smell quite bad

Hi Christine, your last message on Whatsapp said that you managed to open the lid...Could you update us on Whatsapp then we can continue assisting?

Hi Christine, we have sent you a message on Whatsapp to assist you as we need photos or videos of the lid problem then we can advise

Okay thanks for the idea, we will put it on our website for ordering but it is quite expensive

Filter update: All customers who requested a new filter have been sent a new one for free. None of the new filters have failed which is good. However, 3D printing is a nightmare and we have decided to switch to a conventionally manufactured one which stock has just arrived and has no risk of any issues. Thank you for your patience in allowing us to iron out this bug, you are all amazing

Hi Dr, we are in touch with Marguerite to help resolve your issue

Hi Daniel, we’re just following up about the video of your machine lights flashing then we can advise what to do

Hi Charles, sorry that your filter got warped. Will will send you a new, improved one

We have good news. We have improved the design of the filter to strengthen areas where warping was likely. We have had good results with the new version and have started production. We'll start shipping them out to the 17 customers who have requested it soon. We have also ordered the original filters from the factory in China in case any issues arise in the future, however the original filters are not refillable.

Thanks a lot, that's a great temporary fix while you're waiting for the new filters

Wow that’ll be great! Will send the STL file through . Love the collaboration spirit

The new material of ABS is the right material for heat resistance, however It is incredibly painful to print. We‘ve purchased even more equipment to heat up the enclosure while the print is running, as per expert recommendation. By the end of this, we’ll be 3D printing experts 😅 Apologies once again for the wait, we thought it would be simple and thought we got it right some months ago but new problems keep cropping up. But we’ll solve them all

this Week we spent R10,000 on new 3D printing equipment to put the new filter into production

Unfortunately the prototype failed under heat testing. We are trying a 3rd material tonight which is commonly used in industry but is 100 times more difficult to print

Thanks. Every beep has a meaning and we just need to be sure which one you're getting.