Forum Posts

compostkitchen
Jun 25, 2022
In General Discussion
Dear iCompost Batch 1 Customer This is the email you have been waiting for... We're super excited to let you know that deliveries have begun! You will soon receive an email with your courier tracking number which acts as confirmation that your package is on the way. Some Johannesburg deliveries will be delivered ourselves to save time and cost, in which case you won't get a tracking number but you will get an email confirmation that it's on the way. Upon receiving it, please follow the set up guide here. If you have any difficulty, please join the public group on Facebook called Composting SA, where you can ask any questions about using your iCompost and you can learn from the tips and tricks of other iCompost owners. We'll be there providing technical support as well when needed, but if there are any queries which relate to your order then you should contact us through email to get an official response. If you don't use Facebook, you can get support on our Forum here. Please take note of 3 important changes: In order to expedite the deliveries, we had to use stickers for the branding instead of laser engraving which we wanted to do. Please be careful not to rub the sticker because it may damage easily. With the Compost Activator, 50% of the cost was going to the packaging of the Activator pouch which doesn't benefit the compost process, therefore, we have changed the Compost Activator method to a 'tablespoon system', where you get the loose mixture and you add 4 Tbsps of it per cycle. We then added 5 more days' worth of activator so it lasts 35 days instead of 30 (if using everyday). We believe, in general, we should be paying for product not packaging. As mentioned before, we changed the Air Filter to be refillable instead of replaceable and reduced the price of an Air Filter Refill from R150 to R100 Thanks again for making this possible and showing extraordinary patience. We had no order cancellations due to the wait which shows your understanding of the delays. If we ran the whole logistics system, we would've stuck to every date as promised because that's the kind of world we expect to live in in this century. We'll continue to provide the same level of service through your compost journey. Keep in touch!
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compostkitchen
Jun 09, 2022
In General Discussion
Dear valued composter customers, please note that for Batch 1, delivery was free but courier costs have gone up drastically since then, therefore we have to add a delivery fee for Batch 2 and 3. The delivery fee will be calculated on checkout based on your order. The fee goes towards the packaging of your order, as well as the courier charge and we make no profit on delivery fees.
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compostkitchen
Jun 07, 2022
In General Discussion
Dear iCompost Batch 1 Customer The wait is nearly over! Our ship is off the coast of KZN and expected to dock in Durban today at 6pm. Our iComposts will then go through customs (we already have the necessary permits to sell an electronic appliance), and then be trucked to us in JHB. We will then pack your order and courier it to you. Orders which have a Priority Pass will be couriered first. At this stage, we would like to ask you to please let us know if there has been any changes to your address, email or phone number since placing your pre-order to avoid problems with delivery. Even if you have told us about a change before, please let us know again to confirm. If you can't remember what details you used, you can search your email for "Pre-Order Special" to see the order details. We will send one more update before the deliveries commence so keep a keen ear for news.
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compostkitchen
May 20, 2022
In General Discussion
Dear iCompost Batch 1 Customer We have great news - the ship has sailed! Your iCompost is on the ship Bear Mountain Bridge which is headed for Durban after stopping in Singapore. The shipping gods were not kind to us because we were originally supposed to be on the Kota Lekas on 2 May but the ship was overbooked due to the logistics crises outside China, and we were bumped off. The backup, Bear Mountain Bridge, was then supposed to reach Shenzhen on 10 May but was delayed and only arrived on 18 May. It finally left Shenzhen yesterday with our container and is expected to arrive in Durban on 05 June. This means we're 2 weeks behind schedule, but we're in the final stretch. We know it's a bit ridiculous that you've had to wait so long since placing your order in Dec/Jan so we'll be giving you a free Activator set voucher for every month that we were late to try say sorry. We try to give a high level of service so we're not happy about the delays, but it will be worth the wait to be the first in South Africa to compost with this method. It has also impacted us negatively because we can't place the Batch 2 order until the 1st shipment is distributed, which means we lost the ability to fit in one more shipment in the year. Please find attached the Bill of Lading which shows that the load is on the Bear Mountain Bridge as we like to be as transparent as possible when you've trusted us with so much of your money.
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compostkitchen
Apr 26, 2022
In General Discussion
Dear iCompost Batch 1 Customer This may just look like a blurry photo of empty boxes, but it is actually your iComposts arriving at the Port of Shenzhen! We are super excited to let you know that the factory has completed the batch and it is now in the hands of the shipping gods. We are still proceeding with shipping to Durban, even though there was a week-long backlog created when the port halted operations for the flooding disaster, since Transnet advised that it would be cleared by the time our shipment arrives. If you were affected by the disaster in KZN and prefer to cancel your order and get a refund, we will waive the 5% admin fee to try help as much as possible. Just send us an email. You can find the latest project management dashboard above showing that you can expect to receive your iCompost before the end of May. Don't forget, we have set up a dedicated email to handle any inquiries related to the machine or if you just want to chat. It is info@icompost.co.za We can almost smell the compost! Hang tight
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compostkitchen
Apr 11, 2022
In General Discussion
Dear iCompost Batch 1 Customer We are glad to let you know that the estimated delivery date is still on track for the end of May. We did have a little scare because all factories in Shenzhen had to hard lockdown for one week for COVID19 (even Apple shut down its factory), so we missed the email update on 25 March because we were trying to strategise how to overcome the delay. Although there is a delay with the factory who produces the inner pot (because they actually got covid), we got a time saving in the sea freight... We changed shipping companies to a more expensive one (MSC) which has a regular and reliable sailing from Shenzhen to Durban to ensure we minimize delay because it is important to impress our first batch pre-order customers. The war and fuel crisis seems to not be affecting this sailing and we hope that continues. We've also obtained SANS 60335-1 certification for the iCompost which stands testimony that the electronics in the machine are safe. The lab test costed R40,000 because it is extremely thorough! Don't forget, we have set up a dedicated email to handle any inquiries related to the machine or if you just want to chat. It is info@icompost.co.za Otherwise, hang tight, we're almost there!
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compostkitchen
Mar 11, 2022
In General Discussion
Dear iCompost Batch 1 Customer This is just a routine update to let you know we are not aware of any further delays as yet. We are looking forward to the 25th March which is when the factory will assemble the machines, and we have arranged the logistics to get it onto the ship as soon as possible. Despite the rising fuel prices due to the war, the most important thing to us is making sure you get your iCompost as soon as possible so we will absorb any fluctuations in shipping costs. We just ask if you could please share on social media about your iCompost experience when you receive it so we can boost sales of Batch 2. We have also started 3D printing the air filters in JHB with a design that makes them refillable instead of replaceable. You will be able to compost the spent filter material in the machine to further prevent waste. This new design will bring the cost of the filters down from R150 to below R100. Lastly, we have set up a dedicated email to handle any inquiries related to the machine or if you just want to chat. It is info@icompost.co.za Otherwise, hang tight, you're going to love it!
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compostkitchen
Mar 01, 2022
In General Discussion
Dear iCompost Batch 1 Customer In our last update we promised that we would send a Project Management timeline for you to get a clearer estimate of what date you can expect your order. Please find it attached using the button below. We'll provide another update on 11 March but it is likely that there won't be much to update because the critical date from which we'll be able to make expediting decisions would be 25 March when the materials arrive at the factory. Nevertheless, you don't have to worry about anything, we are on it!
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compostkitchen
Feb 21, 2022
In General Discussion
We're excited to announce that we will be opening another iCompost Pre-Order batch sooner than expected! We realized that, even though the 1st pre-order period closed on 10 Jan, we've been receiving hundreds of requests to get an order in but had to put them on the waiting list until we figured out some financing of the 2nd batch. We've now figured out a project management model in order to deliver a rolling model of batches, and those on the waiting list will be invited to order first. Customers of Batch 2 can expect their iCompost in September 2022! You can place your order on our website now and get excited to get the coolest appliance ever! We'll also have a Batch 3 which will be delivered in December 2022 in time for Christmas
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compostkitchen
Feb 17, 2022
In General Discussion
Dear iCompost customer, we have good news and bad news The bad news is that we have been informed of a delay in obtaining raw materials from the factory's supplier due to the supplier taking longer than usual to start up again after the Lunar New Year, coupled with a global shortage of semiconductor chips. As soon as the materials arrive we will let you know an updated timeline but unfortunately it is looking like the shipment will arrive in Johannesburg in April/May. We are working on cutting out steps that we had planned in order to expedite the timeline and we will provide a detailed project management dashboard to make the progress transparent, and we will compensate you with vouchers for the inconvenience . On the good news, we would like to let you know that the Air Filters will be manufactured locally by us and we have updated the design to be refillable rather than replaceable. This will bring down your running cost and reduce waste at the same time. The Compost Activator is also made by us and we are in the process of applying for a patent for it. Still on the good news (to try and soften the bad news ;) ) we have ordered plenty of spare parts because several customers have expressed concern about what happens if they break their machine. We'll have our own tech workshop in Johannesburg to take care of these. Additionally, we hired an MBA student intern in India to design an innovative end-of life policy for what happens when you're done with your machine in many years from now. Our next update will be on 11 March, hang tight 'till then!
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compostkitchen
Jan 30, 2022
In General Discussion
Dear iCompost customer This is just an update to let you know that the iCompost order has been placed with our factory partner and after the Lunar New Year they will get right on it. Hope you're getting excited to compost! All updates will be posted on our Forum so you can see them all in one place, and if you have any questions you can Whatsapp us using the link at the bottom of this email. Thanks again for helping to get this much needed innovation going in SA!
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compostkitchen
Jan 14, 2022
In General Discussion
Dear iCompost customer The iCompost pre-order campaign officially ended on 10 January with 190 units sold (10 kept for reserve). We'd like to say a massive thanks for pre-ordering your iCompost - you will be one of the first in South Africa to have such a product in your home. Many people kept contacting us afterwards to try and get their order in but we had to close it so that we can focus on the logistics of getting your order to you as early as possible. This week we were finalising some admin with SARS so that we can place our order with our manufacturing partner overseas next week. Although the factory will be closing for the Chinese new year, they will endeavour to get the order ready by the beginning of March because we offered them an incentive. We then have logistics experts who will ship it to Johannesburg by the end of March, and we don't anticipate any delays at customs because the product code is quite simple. The Activators and Air Filters are manufactured in Johannesburg, which we will pack with your iCompost according to your order. Depending on your order number and if you purchased a Priority Pass, you can expect your delivery in March, April or May but a schedule will be provided when the iComposts land in SA. You will have a chance to confirm your delivery address before our courier service delivers your order to your door. The Activators and Filters will be available for purchase on our website thereafter, and we aim to open a workshop for any repairs (and for other R&D purposes) in Johannesburg in April. We will provide communications on the following dates so that you know when to expect updates: 28 January 18 February 11 March 25 March All updates will be posted on our Forum so you can see them all in one place, and if you have any questions you can Whatsapp us using the number that we Whatsapped you with. Thanks again for helping to get this much needed innovation going in SA!
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compostkitchen
Dec 05, 2021
In General Discussion
Customers who are subscribed to our newsletter will get access to pre-order iCompost before the general public.
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compostkitchen
Dec 04, 2021
In General Discussion
This forum is for new and existing iCompost customers to ask any questions, share ideas or keep updated. Feel free to ask any general questions about iCompost, but for questions related to your personal details it is best to log in to the Members Area and then chat with support.
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compostkitchen

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