Dear iCompost customers We've found that some customers are not keeping their iCompost clean using Clean mode which results in dirt building up on a temperature sensor. Remember, that altough it is a composter, it is also an electronic appliance that needs to be taken care of the way you would any other kitchen appliance. With the sensor thinking the air is cooler than it actually is, due to being covered with dirt, it keeps heating and heating. Some of these units heat too much and cause warping of the body. Please remember to use Clean mode to avoid this problem. Insrtuctions for keeping it clean can be found on the Users Guide (https://www.icompost.co.za/users-guide-icompost)tab. Below is a picture of how much dirt accumulated on this customer's temperature sensor.

This is the email you have been waiting for... We're super excited to let you know that we have received the iComposts and deliveries will begin tomorrow. You will soon receive an email with your courier tracking number which acts as confirmation that your package is on the way. Some Johannesburg deliveries will be delivered ourselves to save time and cost, in which case you won't get a tracking number but you will get an email confirmation that it's on the way. Upon receiving it, please follow the set up guide here. If you have any difficulty, please join the public group on Facebook called Composting SA, where you can ask any questions about using your iCompost and you can learn from the tips and tricks of other iCompost owners. We'll be there providing technical support as well when needed, but if there are any queries which relate to your order then you should contact us through email to get an official response. If you don't use Facebook, you can get support on our Forum here. Thanks again for making this possible and showing extraordinary patience. We had no order cancellations due to the wait which shows your understanding of the delays. We hope you continue to spread that spirit of helping the world through other parts of your lives as well. Keep in touch!

Dear iCompost Batch 2 customer We have good news! The shipment arrived in Durban on Wednesday as predicted in the last update. It was processed and cleared without delay as we had all documents in place and payments done. However, we were notified by Transnet that their staff would be going on strike the next day, which they did. The container can't be moved onto a truck until they are back online, but when they do, we should receive the cargo in JHB the next day, and deliveries will start the day after that. This may add a few days to the planned delivery date, so our revised expected date is a conservative 31 Oct. But we hope the strike will end soon and all parties will come out happy, including our iCompost customers. At least the cargo is only at the other end of the N3, not the other end of the ocean!

Notice: Dear iCompost customers, we have detected 2 iCompost machines which have been damaged by power surges that occur when the power comes back after loadshedding. Cause: There is a very sensitive magnetic sensor in the lid that could be damaged by surges which it was not designed for. Symptom: When the power is plugged in, 3 beeps are heard, but no lights flash/turn on. This is the same regardless if the lid is closed or open. Recommendation: Unplug the iCompost when loadshedding starts. Only plug it back in after a few minutes when the power comes back. Warranty: You are hereby given notice that this problem, as described in 'Symptom', will not be covered by the warranty as the damage is caused by external factors. Repairs are possible, but they will incur a courier and part cost, but will be non-profit.

Dear customers, we have become aware of a fault affecting some Air Filter cartridges. Problem The lid of the cartridge is warping and losing its seal with the cartridge body. Filter material is falling out through the gap, and air from the machine is not fully flowing through the filter, causing the machine to smell. Cause We 3D printed 2 batches of the Filters which used 2 different materials. One material, PLA+, seems to have not held up against this year's winter because some of our air filters in storage have warped without being used in a machine. The other materials, ABS, seems to be holding up just fine, but we are running some more tests to make sure. Solution Once we confirm that ABS does not have any issues, we will manufacture a batch, and then invite you by email to request a free replacement if you need one Apologies for the inconvenience, and thank you for your understanding

Dear iCompost Batch 1 Customer This is the email you have been waiting for... We're super excited to let you know that deliveries have begun! You will soon receive an email with your courier tracking number which acts as confirmation that your package is on the way. Some Johannesburg deliveries will be delivered ourselves to save time and cost, in which case you won't get a tracking number but you will get an email confirmation that it's on the way. Upon receiving it, please follow the set up guide here. If you have any difficulty, please join the public group on Facebook called Composting SA, where you can ask any questions about using your iCompost and you can learn from the tips and tricks of other iCompost owners. We'll be there providing technical support as well when needed, but if there are any queries which relate to your order then you should contact us through email to get an official response. If you don't use Facebook, you can get support on our Forum here. Please take note of 3 important changes: In order to expedite the deliveries, we had to use stickers for the branding instead of laser engraving which we wanted to do. Please be careful not to rub the sticker because it may damage easily. With the Compost Activator, 50% of the cost was going to the packaging of the Activator pouch which doesn't benefit the compost process, therefore, we have changed the Compost Activator method to a 'tablespoon system', where you get the loose mixture and you add 4 Tbsps of it per cycle. We then added 5 more days' worth of activator so it lasts 35 days instead of 30 (if using everyday). We believe, in general, we should be paying for product not packaging. As mentioned before, we changed the Air Filter to be refillable instead of replaceable and reduced the price of an Air Filter Refill from R150 to R100 Thanks again for making this possible and showing extraordinary patience. We had no order cancellations due to the wait which shows your understanding of the delays. If we ran the whole logistics system, we would've stuck to every date as promised because that's the kind of world we expect to live in in this century. We'll continue to provide the same level of service through your compost journey. Keep in touch!

Dear iCompost Batch 1 Customer The wait is nearly over! Our ship is off the coast of KZN and expected to dock in Durban today at 6pm. Our iComposts will then go through customs (we already have the necessary permits to sell an electronic appliance), and then be trucked to us in JHB. We will then pack your order and courier it to you. Orders which have a Priority Pass will be couriered first. At this stage, we would like to ask you to please let us know if there has been any changes to your address, email or phone number since placing your pre-order to avoid problems with delivery. Even if you have told us about a change before, please let us know again to confirm. If you can't remember what details you used, you can search your email for "Pre-Order Special" to see the order details. We will send one more update before the deliveries commence so keep a keen ear for news.

Dear iCompost Batch 1 Customer We have great news - the ship has sailed! Your iCompost is on the ship Bear Mountain Bridge which is headed for Durban after stopping in Singapore. The shipping gods were not kind to us because we were originally supposed to be on the Kota Lekas on 2 May but the ship was overbooked due to the logistics crises outside China, and we were bumped off. The backup, Bear Mountain Bridge, was then supposed to reach Shenzhen on 10 May but was delayed and only arrived on 18 May. It finally left Shenzhen yesterday with our container and is expected to arrive in Durban on 05 June. This means we're 2 weeks behind schedule, but we're in the final stretch. We know it's a bit ridiculous that you've had to wait so long since placing your order in Dec/Jan so we'll be giving you a free Activator set voucher for every month that we were late to try say sorry. We try to give a high level of service so we're not happy about the delays, but it will be worth the wait to be the first in South Africa to compost with this method. It has also impacted us negatively because we can't place the Batch 2 order until the 1st shipment is distributed, which means we lost the ability to fit in one more shipment in the year. Please find attached the Bill of Lading which shows that the load is on the Bear Mountain Bridge as we like to be as transparent as possible when you've trusted us with so much of your money.

Dear iCompost Batch 1 Customer This may just look like a blurry photo of empty boxes, but it is actually your iComposts arriving at the Port of Shenzhen! We are super excited to let you know that the factory has completed the batch and it is now in the hands of the shipping gods. We are still proceeding with shipping to Durban, even though there was a week-long backlog created when the port halted operations for the flooding disaster, since Transnet advised that it would be cleared by the time our shipment arrives. If you were affected by the disaster in KZN and prefer to cancel your order and get a refund, we will waive the 5% admin fee to try help as much as possible. Just send us an email. You can find the latest project management dashboard above showing that you can expect to receive your iCompost before the end of May. Don't forget, we have set up a dedicated email to handle any inquiries related to the machine or if you just want to chat. It is info@icompost.co.za We can almost smell the compost! Hang tight

Dear iCompost Batch 1 Customer We are glad to let you know that the estimated delivery date is still on track for the end of May. We did have a little scare because all factories in Shenzhen had to hard lockdown for one week for COVID19 (even Apple shut down its factory), so we missed the email update on 25 March because we were trying to strategise how to overcome the delay. Although there is a delay with the factory who produces the inner pot (because they actually got covid), we got a time saving in the sea freight... We changed shipping companies to a more expensive one (MSC) which has a regular and reliable sailing from Shenzhen to Durban to ensure we minimize delay because it is important to impress our first batch pre-order customers. The war and fuel crisis seems to not be affecting this sailing and we hope that continues. We've also obtained SANS 60335-1 certification for the iCompost which stands testimony that the electronics in the machine are safe. The lab test costed R40,000 because it is extremely thorough! Don't forget, we have set up a dedicated email to handle any inquiries related to the machine or if you just want to chat. It is info@icompost.co.za Otherwise, hang tight, we're almost there!

Dear iCompost Batch 1 Customer This is just a routine update to let you know we are not aware of any further delays as yet. We are looking forward to the 25th March which is when the factory will assemble the machines, and we have arranged the logistics to get it onto the ship as soon as possible. Despite the rising fuel prices due to the war, the most important thing to us is making sure you get your iCompost as soon as possible so we will absorb any fluctuations in shipping costs. We just ask if you could please share on social media about your iCompost experience when you receive it so we can boost sales of Batch 2. We have also started 3D printing the air filters in JHB with a design that makes them refillable instead of replaceable. You will be able to compost the spent filter material in the machine to further prevent waste. This new design will bring the cost of the filters down from R150 to below R100. Lastly, we have set up a dedicated email to handle any inquiries related to the machine or if you just want to chat. It is info@icompost.co.za Otherwise, hang tight, you're going to love it!

Dear iCompost Batch 1 Customer In our last update we promised that we would send a Project Management timeline for you to get a clearer estimate of what date you can expect your order. Please find it attached using the button below. We'll provide another update on 11 March but it is likely that there won't be much to update because the critical date from which we'll be able to make expediting decisions would be 25 March when the materials arrive at the factory. Nevertheless, you don't have to worry about anything, we are on it!