Dear iCompost Batch 1 Customer
We have great news - the ship has sailed! Your iCompost is on the ship Bear Mountain Bridge which is headed for Durban after stopping in Singapore.
The shipping gods were not kind to us because we were originally supposed to be on the Kota Lekas on 2 May but the ship was overbooked due to the logistics crises outside China, and we were bumped off. The backup, Bear Mountain Bridge, was then supposed to reach Shenzhen on 10 May but was delayed and only arrived on 18 May. It finally left Shenzhen yesterday with our container and is expected to arrive in Durban on 05 June. This means we're 2 weeks behind schedule, but we're in the final stretch.
We know it's a bit ridiculous that you've had to wait so long since placing your order in Dec/Jan so we'll be giving you a free Activator set voucher for every month that we were late to try say sorry. We try to give a high level of service so we're not happy about the delays, but it will be worth the wait to be the first in South Africa to compost with this method. It has also impacted us negatively because we can't place the Batch 2 order until the 1st shipment is distributed, which means we lost the ability to fit in one more shipment in the year.
Please find attached the Bill of Lading which shows that the load is on the Bear Mountain Bridge as we like to be as transparent as possible when you've trusted us with so much of your money.