Hello - I received my machine a couple of weeks ago and only managed to get it going yesterday. It looks like it was a success, I assume an end result that looks a bit like tea leaves is what is supposed to happen? :)
I have some questions!
The user guide https://www.icompost.co.za/users-guide-icompost doesn't mention anything about the filter and the machine gave off quite a strong smell. Was I supposed to add something to the filter before or was it already set up?
It also ran for almost 12 hours, overnight. When I turned it off this morning, the Power and UV lights were showing - is that expected? It was still making its working, whirring sound at the time.
I reckon page 5 of your user manual could use a bit of work in terms of the steps. For example, there's a step about turning it on and running it, and then adding the activator? Surely it should be the other way around. To me, the steps didn't flow.
Happy to provide any user feedback you might be looking for and thank you for such a lovely machine :)
Thanks, M
Thanks, I've sent an email to info@icompost.co.za.
I’m afraid so. Please can you send us an email then our team we process
Hi there, great to hear! Every time you run it the output will look different depending on what food waste there was. If it looks completely different to what you put in, then it's ready for the soil.
No need to add anything to the filter. But please can you pull out the filter and check if there are integrity problems with the plastic. We have found a few cases with problems. It shouldn't have any smell
The Power and UV light indicate that it is on standby mode where it gently turns the blade, and occasionally puts the UV light on to keep it hygienic. This uses minimal energy. Are you sure that it took 12 hours - the signal for the cycle ending is 5 beeps and then all lights go off. After a while, Standby mode will turn on
Thanks a lot, will edit manual
Please let us know about your filter