Dear iCompost Batch 1 Customer
This is the email you have been waiting for... We're super excited to let you know that deliveries have begun!
You will soon receive an email with your courier tracking number which acts as confirmation that your package is on the way. Some Johannesburg deliveries will be delivered ourselves to save time and cost, in which case you won't get a tracking number but you will get an email confirmation that it's on the way.
Upon receiving it, please follow the set up guide here. If you have any difficulty, please join the public group on Facebook called Composting SA, where you can ask any questions about using your iCompost and you can learn from the tips and tricks of other iCompost owners. We'll be there providing technical support as well when needed, but if there are any queries which relate to your order then you should contact us through email to get an official response. If you don't use Facebook, you can get support on our Forum here.
Please take note of 3 important changes:
In order to expedite the deliveries, we had to use stickers for the branding instead of laser engraving which we wanted to do. Please be careful not to rub the sticker because it may damage easily.
With the Compost Activator, 50% of the cost was going to the packaging of the Activator pouch which doesn't benefit the compost process, therefore, we have changed the Compost Activator method to a 'tablespoon system', where you get the loose mixture and you add 4 Tbsps of it per cycle. We then added 5 more days' worth of activator so it lasts 35 days instead of 30 (if using everyday). We believe, in general, we should be paying for product not packaging.
As mentioned before, we changed the Air Filter to be refillable instead of replaceable and reduced the price of an Air Filter Refill from R150 to R100
Thanks again for making this possible and showing extraordinary patience. We had no order cancellations due to the wait which shows your understanding of the delays. If we ran the whole logistics system, we would've stuck to every date as promised because that's the kind of world we expect to live in in this century. We'll continue to provide the same level of service through your compost journey. Keep in touch!